Privacy Policy

Last Updated: 27 August 2026

Aurora Locksmith ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how Aurora Locksmith collects, uses, maintains, and discloses information collected from users (each, a "User") of the auroralocksmith.com website ("Site") and our services. This policy applies to the Site and all products and services offered by Aurora Locksmith in Aurora, IL.

1. Information We Collect

Aurora Locksmith collects various types of information to provide and improve our locksmith services. The information we collect may include:

* Personal Identification Information: * Contact Forms: When you fill out a contact form on our Site, we collect your name, email address, phone number, and any details you provide regarding the locksmith service you require (e.g., service type, location, urgency). * Phone Calls: When you call Aurora Locksmith, we collect your name, phone number, service address, the nature of your locksmith emergency or service request, and potentially other relevant details to facilitate service delivery. For quality assurance and training purposes, and where permitted by law, some calls may be recorded. You will be notified if a call is being recorded. * On-Site Service: During an on-site service visit, our technicians may collect additional details necessary to complete the service, such as specific lock types, vehicle make/model for automotive locksmith services, or property access details. * Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Please see the "Cookies and Tracking Technologies" section below for more details.

2. How We Use Your Information

Aurora Locksmith uses the collected information for the following purposes:

* To Provide Locksmith Services: To schedule and dispatch technicians, perform requested locksmith services, and provide accurate estimates. * To Communicate With You: To respond to your inquiries, questions, and requests, confirm appointments, provide updates on service status, and send important service-related notifications. * For Billing and Payment Processing: To process payments for services rendered. Please note that sensitive financial details are handled by third-party payment processors, and Aurora Locksmith does not store your full credit card information. * To Improve Our Services: To understand how our Users utilize the services and resources provided on our Site, allowing us to improve our offerings and customer experience. * For Internal Record Keeping: For administrative purposes, such as maintaining service records, customer history, and business operations. * To Comply with Legal Obligations: To fulfill legal requirements, enforce our agreements, and protect the rights, property, or safety of Aurora Locksmith, our customers, or others.

3. Data Protection and Security Measures

Aurora Locksmith adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

We implement technical and organizational security measures, including secure servers, access controls, and, where appropriate, encryption for data transmission. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Third-Party Services

Aurora Locksmith may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

* Google Analytics: We use Google Analytics to collect information about how visitors use our Site. This information helps us analyze web page traffic and improve our website. Google Analytics uses cookies to collect anonymous information, such as your IP address, browser type, pages visited, and time spent on our Site. This data is aggregated and does not personally identify you. You can learn more about how Google uses data when you use our partners' sites or apps at www.google.com/policies/privacy/partners/. * Payment Processors: When you make a payment for our services, your payment information is processed by secure third-party payment processors (e.g., Square, Stripe, etc.). Aurora Locksmith does not directly store sensitive financial details like credit card numbers. These processors are compliant with industry security standards to ensure the protection of your payment information. * Other Service Providers: We may use other third-party services for CRM (Customer Relationship Management), scheduling, or communication tools. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services for us.

5. Cookies and Tracking Technologies

Our Site may use "cookies" to enhance the User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them.

* What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. * How We Use Cookies: We use cookies for various purposes, including: * Essential Cookies: Necessary for the website to function correctly (e.g., remembering your preferences). * Analytical/Performance Cookies: To collect information about how visitors use our Site (e.g., which pages are most popular), allowing us to improve the Site's performance and usability. * Managing Cookies: You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, please note that some parts of the Site may not function properly if you do so. For more information on managing cookies, refer to your browser's help documentation.

6. Your Privacy Rights (US State Privacy Laws)

Aurora Locksmith respects your privacy rights under applicable US state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and its amendments (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA), where applicable. Depending on your state of residence, you may have the following rights regarding your personal information:

* Right to Know/Access: You have the right to request that Aurora Locksmith disclose what personal information we collect, use, disclose, or sell. * Right to Delete: You have the right to request the deletion of your personal information collected or maintained by Aurora Locksmith, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that Aurora Locksmith correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Aurora Locksmith does not sell your personal information in the traditional sense, or "share" it for cross-context behavioral advertising, you have the right to opt-out if such activities were to occur. * Right to Limit Use and Disclosure of Sensitive Personal Information: If Aurora Locksmith were to collect sensitive personal information, you would have the right to limit its use and disclosure. We generally do not collect sensitive personal information. * Right to Non-Discrimination: Aurora Locksmith will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

7. Data Retention

Aurora Locksmith retains personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we retain customer service records and billing information for a period that allows us to fulfill service obligations, process any warranty claims, and comply with tax and accounting laws. Non-personal data collected via cookies or analytics may be retained for longer periods for statistical analysis and website improvement.

8. Children's Privacy

Aurora Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personal identification information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete the information.

9. Changes to This Privacy Policy

Aurora Locksmith has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.